Raegan Ahlbaum

As the Assistant Vice President (AVP) of Petline Operations, Raegan oversees the strategic management across the company.

With over 10 years of experience at Petline, Raegan began her career as Manager Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management. She then served as Manager of Customer Care for four years, and more recently the Director, Call Centre, where she was responsible for sales and service leadership, training and development, recruiting, and managing operational budgets. She has played a critical role in enhancing and strengthening Petline’s culture around our values-based principles.

As a leader and innovator, Raegan's ability to build high-performance teams has served as a growth catalyst and infused productive energy into the workplace.

Marc Nantel

Marc joined Petline in September 2017. He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service. Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.

Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company. Marc holds a Bachelor of Commerce degree from the University of Manitoba.

David Fitzpatrick

David has been with Economical since 1995 and has held numerous senior leadership roles in Head Office since that time. He joined the field organization in 2013 as Division VP for Economical Select, Economical’s group home and auto division. In addition to this role, he has supported Petline’s outside sales team and partner relationships since January 2018.

April O'Neill

April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Kelly Thibodeau

Kelly joined Petline in July 2018. She leads a team of creative and curious marketing and communications professionals who champion the Petline brands and deliver effective online and offline marketing campaigns that drive the business forward.

Before joining Petline, Kelly held a variety of digital and communications roles in consulting, software and the financial services industries. She brings over 25 years of experience to her role, holds a Management Certificate from the University of Winnipeg and is a Certified Usability Analyst through Human Factors International.

Alyx White

Alyx has been with Petline since 2013, where she began her career as an Insurance Advisor on the service team and then moved to online services. She was promoted to team leader of the service and online services team for three years before moving to the role of Manager of Customer Care in 2018. As the Manager of Customer Care, she is accountable for attaining sales, service and retention targets while managing operations of the customer care centre, employee engagement, and customer satisfaction.