our products

Petline Insurance Company has a number of product lines. Our core brand is Petsecure pet health insurance. We also underwrite OVMA Pet Health Insurance, Desjardins Pet Insurance Program, The Personal Pet Insurance Program, CAA pet insurance, Pet Insurance for Hudson's Bay customers, Toronto Humane Society Pet Health Insurance, and Nova Scotia SPCA Pet Health Insurance.

Each brand offers distinct coverage options with unique benefits at varying price points. One is sure to meet any pet owner's needs.

Established in 1989, Petsecure pet insurance is the flagship brand for Petline Insurance Company. Petsecure offers comprehensive coverage, including preventative care and dental.

WWW.PETSECURE.COM

1.800.268.1169

Launched in 2018, Peppermint is our newest, cost-effective pet insurance solution. Veterinary care isn’t optional — especially when you’re dealing with an illness or accident. The best way to expect the unexpected is with pet insurance. Peppermint can help with a range of refreshingly simple options that will meet your needs and fit your budget.

www.mypeppermint.ca

1.833.678.6468

The Ontario Veterinary Medical Association (OVMA) is Ontario's largest veterinary association. OVMA Pet Health Insurance is the only insurance designed and backed by Ontario veterinarians. It's designed to be easy and accessible for pet owners, with no-surprise, flexible coverage, quick claims processing, and more.

WWW.OVMAPETINSURANCE.COM

1.844.744.6862

The Desjardins Pet Insurance Program was launched in January 2013, and is available to all Canadians. With The Desjardins Pet Insurance Program, you can rely on coverage to keep your pet healthy and provide them with the care they need.

WWW.PETSDESJARDINS.COM

1.855.343.9393

The Personal Pet Insurance Program launched July 20, 2012, offering pet insurance to members and employees of participating professions including the Canadian military community, engineers, firefighters, health care professionals and many others.

WWW.THEPERSONAL.COM/PET

1.855.343.9385

Pets can be covered with CAA Pet Insurance against illness and accidents. The key objective of pet health insurance from CAA is to help pets live longer and healthier lives by enabling their owners to provide the best in healthcare.

WWW.CAAPETS.COM

1.866.757.2922

Pet Insurance for Hudson's Bay customers offers peace of mind and benefits that help ensure your pets are living happier, healthier and fuller lives. It covers veterinary services including; x-rays, hospitalization, dental care, surgery, and any prescriptions.

WWW.HBC.COM/PET

1.800.664.9204

With Toronto Humane Society Pet Health Insurance, you won’t have to put financial concerns ahead of your pet’s health and happiness. It gives you the confidence of knowing that you’ll be able to give your pet the best veterinary care when it’s needed most.

WWW.THSPETINSURANCE.COM

1.844.947.7387

With Nova Scotia SPCA Pet Health Insurance, you can focus on your pet. Accidents and illnesses can happen unexpectedly. With pet insurance, you never have to choose between your pet's health and your finances.

www.spcanspetinsurance.ca

1.844.737.7387

claim forms

We've put all of your claim forms in one convenient location, so you can access these forms quickly and easily. You will need Adobe Acrobat Reader to view these forms.

General Claim Advertising & Reward Expenses Boarding Kennel Fees Cremation & Burial Claim Holiday Cancellation

our team

Petline Insurance Company has a strong team dedicated to promoting responsible pet ownership, facilitating quality health care, and advancing board certified practices through pet health insurance.

Years Of Service

Employees

Pets Protected

An excellent rating from AM Best

Founded in 1899, A.M. Best Company is the world’s oldest and most authoritative insurance rating and information source. Petline Insurance Company received a rating of Excellent (A-) in financial strength.

Customer Centre

We have an experienced team of licensed Insurance Advisors and pet owners in our Customer Care Centre. State-of-the-art call support technology and software allows us to stream and manage customer inquiries quickly and efficiently.

Calls are recorded for customer satisfaction and quality control purposes, and to assist with ongoing training. Petline Insurance Company has bilingual representatives to meet our customer needs in both official languages.

Claims and Underwriting

The Claims and Underwriting Department is staffed with Animal Health Technicians with at least 3 years of veterinary practice experience. This team assures daily processing of our clients' claims for timely reimbursement.

Territory Managers

We have an experienced National Sales Team made up of individuals with previous experience working in veterinary practices.

Our Territory Managers across Canada are responsibile for working with the veterinary profession and educating pet owners on the benefits of pet health insurance.

Support Staff

We have a number of support staff assisting in supporting our customers' policies and business initiatives including an in-house marketing and e-business department.

We have strong information technology resources to help bring efficiencies to our processes.

management team

We are led by a skilled management team who combine their professional knowledge of insurance, veterinary medicine, customer service and marketing, with their personal understanding and experiences of pet ownership.

Raegan Ahlbaum
AVP Petline Operations
As the Assistant Vice President (AVP) of Petline Operations, Raegan oversees the strategic management across the company.

With over 10 years of experience at Petline, Raegan began her career as Manager Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management. She then served as Manager of Customer Care for four years, and more recently the Director, Call Centre, where she was responsible for sales and service leadership, training and development, recruiting, and managing operational budgets. She has played a critical role in enhancing and strengthening Petline’s culture around our values-based principles.

As a leader and innovator, Raegan's ability to build high-performance teams has served as a growth catalyst and infused productive energy into the workplace.
David Fitzpatrick
National Sales Team and Corporate Partnerships
David has been with Economical since 1995 and has held numerous senior leadership roles in Head Office since that time. He joined the field organization in 2013 as Division VP for Economical Select, Economical’s group home and auto division. In addition to this role, he has supported Petline’s outside sales team and partner relationships since January 2018.
April O'Neill
Controller
April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.
Roxanne Chopee
Manager, Marketing
Roxanne leads the Digital Marketing team in all digital print and marketing operations, a role she began in September 2015. Roxanne reviews new technologies to keep the company at the forefront of developments in digital marketing.

Prior to her current role, Roxanne was hired in 2012 as a Business Administrator on the Application Development team, where she worked to collaboratively assess the impact of changes and to increase the overall efficiency within the company.

Roxanne graduated with honours from the Business Analysis program at Winnipeg’s Red River College.
Alyx White
Manager, Customer Care
Alyx has been with Petline since 2013, where she began her career as an Insurance Advisor on the service team and then moved to online services. She was promoted to team leader of the service and online services team for three years before moving to the role of Manager of Customer Care in 2018. As the Manager of Customer Care, she is accountable for attaining sales, service and retention targets while managing operations of the customer care centre, employee engagement, and customer satisfaction.