our products

Petline Insurance Company has a number of product lines. Our core brand is Petsecure pet health insurance. We also underwrite OVMA Pet Health Insurance, Desjardins Pet Insurance Program, The Personal Pet Insurance Program, Toronto Humane Society Pet Health Insurance, and Nova Scotia SPCA Pet Health Insurance.

Each brand offers distinct coverage options with unique benefits at varying price points. One is sure to meet any pet owner's needs.

Established in 1989, Petsecure pet insurance is the flagship brand for Petline Insurance Company. Canada's largest and most-trusted pet insurance company, Petsecure offers comprehensive coverage, including preventive care coverage.

WWW.PETSECURE.COM

1.800.268.1169

Launched in 2018, Peppermint is our newest, cost-effective pet insurance solution. Veterinary care isn’t optional — especially when you’re dealing with an illness or accident. The best way to expect the unexpected is with pet insurance. Peppermint can help with a range of refreshingly simple options that will meet your needs and fit your budget.

www.mypeppermint.ca

1.833.678.6468

The Ontario Veterinary Medical Association (OVMA) is Ontario's largest veterinary association. OVMA Pet Health Insurance is the only insurance designed and backed by Ontario veterinarians. It's designed to be easy and accessible for pet owners, with no-surprise, flexible coverage, quick claims processing, and more.

WWW.OVMAPETINSURANCE.COM

1.844.744.6862

The Desjardins Pet Insurance Program was launched in January 2013, and is available to all Canadians. With The Desjardins Pet Insurance Program, you can rely on coverage to keep your pet healthy and provide them with the care they need.

WWW.PETSDESJARDINS.COM

1.855.343.9393

The Personal Pet Insurance Program launched July 20, 2012, offering pet insurance to members and employees of participating professions including the Canadian military community, engineers, firefighters, health care professionals and many others.

WWW.THEPERSONAL.COM/PET

1.855.343.9385

With Toronto Humane Society Pet Health Insurance, you won’t have to put financial concerns ahead of your pet’s health and happiness. It gives you the confidence of knowing that you’ll be able to give your pet the best veterinary care when it’s needed most.

WWW.THSPETINSURANCE.COM

1.844.947.7387

With Nova Scotia SPCA Pet Health Insurance, you can focus on your pet. Accidents and illnesses can happen unexpectedly. With pet insurance, you never have to choose between your pet's health and your finances.

www.spcanspetinsurance.ca

1.844.737.7387

Veterinary care is necessary, but expensive. Pet Shield provides peace of mind that your dog or cat can receive the medical care they deserve, without having to worry about costly vet bills. Their plans also include special coverage and additional member benefits.

www.petshield.ca

1.844.421.2121

Our cats and dogs are members of the family. They’re loyal, loving – and unpredictable. Unexpected accidents or illnesses can happen at any time. Sonnet Pet Insurance helps cover these unplanned vet visits so you can focus on spending quality time with your furry friend rather than the burden of medical expenses.

www.sonnet.ca/pet-insurance

1.888.920.7180

claim forms

We've put all of your claim forms in one convenient location, so you can access these forms quickly and easily. You will need Adobe Acrobat Reader to view these forms.

General Claim Advertising & Reward Expenses Boarding Kennel Fees Cremation & Burial Claim Holiday Cancellation

our team

Petline Insurance Company has a strong team dedicated to promoting responsible pet ownership, facilitating quality health care, and advancing board certified practices through pet health insurance.

Years Of Service

Employees

Pets Protected

An excellent rating from AM Best

Founded in 1899, A.M. Best Company is the world’s oldest and most authoritative insurance rating and information source. Petline Insurance Company received a rating of Excellent (A-) in financial strength.

Customer Centre

We have an experienced team of licensed Insurance Advisors and pet owners in our Customer Care Centre. State-of-the-art call support technology and software allows us to stream and manage customer inquiries quickly and efficiently.

Calls are recorded for customer satisfaction and quality control purposes, and to assist with ongoing training. Petline Insurance Company has bilingual representatives to meet our customer needs in both official languages.

Claims and Underwriting

The Claims and Underwriting Department is staffed with Animal Health Technicians with at least 3 years of veterinary practice experience. This team assures daily processing of our clients' claims for timely reimbursement.

Territory Managers

We have an experienced National Sales Team made up of individuals with previous experience working in veterinary practices.

Our Territory Managers across Canada are responsibile for working with the veterinary profession and educating pet owners on the benefits of pet health insurance.

Support Staff

We have a number of support staff assisting in supporting our customers' policies and business initiatives including an in-house marketing and e-business department.

We have strong information technology resources to help bring efficiencies to our processes.

strategic partners

Petline is proud to have partners committed to helping build awareness about pet health care and responsible pet ownership amongst Canadians.