Raegan Ahlbaum

Raegan has served in a number of management roles. She began her career as Manager of Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management. For the past four years, she's served as Manager of Customer Care, a role in which she's accountable for attaining sales, service and retention targets while managing operational budgets, employee engagement and customer satisfaction.

Marc Nantel

Marc joined Petline in September 2017. He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service. Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.

Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company. Marc holds a Bachelor of Commerce degree from the University of Manitoba.

April O'Neill

April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Zoë Kubinec

Zoë's job is to focus on the customer first. As Customer Experience Leader, she works on implementing customer experience strategies and helps our teams develop sales and service techniques.

A seven-year employee with CAIB certification, Zoë has worked in a number of areas within our company, from service to the e-loyalty team to sales leadership. She brings a wealth of knowledge to her role due to her experience dealing with our customers first-hand.

Roxanne Chopee

Roxanne leads the Digital Marketing team in all digital print and marketing operations, a role she began in September 2015. Roxanne reviews new technologies to keep the company at the forefront of developments in digital marketing. Prior to her current role, Roxanne was hired in 2012 as a Business Administrator on the Application Development team, where she worked to collaboratively assess the impact of changes and to increase the overall efficiency within the company. Roxanne graduated with honours from the Business Analysis program at Winnipeg's Red River College.