our products

Petline Insurance Company has a number of product lines. Our core brand is Petsecure pet health insurance. We also underwrite OVMA Pet Health Insurance, Desjardins Pet Insurance Program, The Personal Pet Insurance Program, CAA pet insurance, Pet Insurance for Hudson's Bay customers, Toronto Humane Society Pet Health Insurance, and Nova Scotia SPCA Pet Health Insurance.

Each brand offers distinct coverage options with unique benefits at varying price points. One is sure to meet any pet owner's needs.

Established in 1989, Petsecure pet insurance is the flagship brand for Petline Insurance Company. Canada's largest and most-trusted pet insurance company, Petsecure offers comprehensive coverage, including preventive care coverage.

WWW.PETSECURE.COM

1.800.268.1169

The Ontario Veterinary Medical Association (OVMA) is Ontario's largest veterinary association. OVMA Pet Health Insurance is the only insurance designed and backed by Ontario veterinarians. It's designed to be easy and accessible for pet owners, with no-surprise, flexible coverage, quick claims processing, and more.

WWW.OVMAPETINSURANCE.COM

1.844.744.6862

The Desjardins Pet Insurance Program was launched in January 2013, and is available to all Canadians. With The Desjardins Pet Insurance Program, you can rely on coverage to keep your pet healthy and provide them with the care they need.

WWW.PETSDESJARDINS.COM

1.855.343.9393

The Personal Pet Insurance Program launched July 20, 2012, offering pet insurance to members and employees of participating professions including the Canadian military community, engineers, firefighters, health care professionals and many others.

WWW.THEPERSONAL.COM/PET

1.855.343.9385

Pets can be covered with CAA Pet Insurance against illness and accidents. The key objective of pet health insurance from CAA is to help pets live longer and healthier lives by enabling their owners to provide the best in healthcare.

WWW.CAAPETS.COM

1.866.757.2922

Pet Insurance for Hudson's Bay customers offers peace of mind and benefits that help ensure your pets are living happier, healthier and fuller lives. It covers veterinary services including; x-rays, hospitalization, dental care, surgery, and any prescriptions.

WWW.HBC.COM/PET

1.800.664.9204

With Toronto Humane Society Pet Health Insurance, you won’t have to put financial concerns ahead of your pet’s health and happiness. It gives you the confidence of knowing that you’ll be able to give your pet the best veterinary care when it’s needed most.

WWW.THSPETINSURANCE.COM

1.844.947.7387

With Nova Scotia SPCA Pet Health Insurance, you can focus on your pet. Accidents and illnesses can happen unexpectedly. With pet insurance, you never have to choose between your pet's health and your finances.

www.spcanspetinsurance.ca

1.866.322.5246

claim forms

We've put all of your claim forms in one convenient location, so you can access these forms quickly and easily. You will need Adobe Acrobat Reader to view these forms.

General Claim Advertising & Reward Expenses Boarding Kennel Fees Cremation & Burial Claim Holiday Cancellation

our team

Petline Insurance Company has a strong team dedicated to promoting responsible pet ownership, facilitating quality health care, and advancing board certified practices through pet health insurance.

Years Of Service

Employees

Pets Protected

An excellent rating from AM Best

Founded in 1899, A.M. Best Company is the world’s oldest and most authoritative insurance rating and information source. Petline Insurance Company received a rating of Excellent (A-) in financial strength.

Customer Centre

We have an experienced team of licensed Insurance Advisors and pet owners in our Customer Care Centre. State-of-the-art call support technology and software allows us to stream and manage customer inquiries quickly and efficiently.

Calls are recorded for customer satisfaction and quality control purposes, and to assist with ongoing training. Petline Insurance Company has bilingual representatives to meet our customer needs in both official languages.

Claims and Underwriting

The Claims and Underwriting Department is staffed with Animal Health Technicians with at least 3 years of veterinary practice experience. This team assures daily processing of our clients' claims for timely reimbursement.

Territory Managers

We have an experienced National Sales Team made up of individuals with previous experience working in veterinary practices.

Our Territory Managers across Canada are responsibile for working with the veterinary profession and educating pet owners on the benefits of pet health insurance.

Support Staff

We have a number of support staff assisting in supporting our customers' policies and business initiatives including an in-house marketing and e-business department.

We have strong information technology resources to help bring efficiencies to our processes.

management team

We are led by a skilled management team who combine their professional knowledge of insurance, veterinary medicine, customer service and marketing, with their personal understanding and experiences of pet ownership.

Raegan Ahlbaum
Director, Call Centre
Raegan has served in a number of management roles. She began her career as Manager of Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management. For the past four years, she's served as Manager of Customer Care, a role in which she's accountable for attaining sales, service and retention targets while managing operational budgets, employee engagement and customer satisfaction.
Marc Nantel
Director, Claims & Underwriting
Marc joined Petline in September 2017. He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service. Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.

Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company. Marc holds a Bachelor of Commerce degree from the University of Manitoba.
April O'Neill
Controller
April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.
Kelly Thibodeau
Team Leader, Digital Marketing
Kelly joined Petline in July 2018. She leads a team of creative and curious marketing and communications professionals who champion the Petline brands and deliver effective online and offline marketing campaigns that drive the business forward.

Before joining Petline, Kelly held a variety of digital and communications roles in consulting, software and the financial services industries. She brings over 25 years of experience to her role, holds a Management Certificate from the University of Winnipeg and is a Certified Usability Analyst through Human Factors International.

strategic partners

Petline is proud to have partners committed to helping build awareness about pet health care and responsible pet ownership amongst Canadians.